The product · Planned launch workflow
Your website.
Your people.
LogiChats connects the question on your website to the person who can answer it. A focused chat service, not another customer-management system.
For your visitors
A familiar place to ask.
A small chat button opens a conversation on your website. Visitors do not need a LogiChats account. They can ask a question in their own words.
Real availability.
The chat box shows whether a member of your team is available. When everyone is away, visitors can leave a message. It does not pretend someone is typing.
Your brand, not a distraction.
Choose your business name and colours. On paid plans, the LogiChats name is removed from the chat box.
For your team
One inbox. A clear person in charge.
See new chats, chats in progress and finished chats. Choose a chat, read the earlier messages and reply. Team plans allow a chat to move to another named team member.
A sign-in for each person.
The owner manages the business account. Teammates answer chats under their own names. Removing a teammate must remove their access, not change a shared password.
Simple controls that matter.
Manage team members, check the website connection, set your availability and review your plan. No AI reply generator is included.
Installation
A small addition.
Not a website rebuild.
Your account will provide a short piece of code for your website. It uses JavaScript, a language that adds features to web pages. Your website must allow you to add this code.
Some website plans do not let you add your own code. Your website provider or developer may need to add the script.
The intended setup
Create your account, add your website and verify that you control it. Ask your website provider to add the supplied code to your website.
Open a private browser window, send a test message and answer it from your chat inbox. Confirm the offline message works before inviting visitors to use it.
What it is.
And what it isn’t.
It is a direct conversation between a website visitor and your team.
It is not an AI agent, a staffed answering service, a call centre, customer-management software or a promise that somebody will answer while your team is away.
You provide the people. LogiChats provides the connection.
Be there. Be yourself.
Your customers have questions. Give them a real person to ask.